A newer version of Web Help Desk is available.
(Download doesn't provide access to previous versions of this program.)
Features
-
Editor's Rating:
Not rated
- Average User Rating:
-
Downloads:
46
- Requirements:
Mac OS X/10.4/10.5/Server, Java 5 Standard Edition
- Limitations:
30-day trial
- Date Added:
July 16, 2008
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Previous Versions:
Publisher's description of Web Help Desk 8.4.6.1
From MacsDesign Studio:The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route, track and fulfill your service support management trouble tickets with ease, all through an intuitive interface and 2-way email. Being a Web-based, platform independent solution, the Web Help Desk software provides a low cost of ownership, ultimate portability and simple implementation. Increase help desk productivity and customer satisfaction with the Web Help Desk software.
Core features include: 100% Web-based IT Service Management (ITSM) Solution, Incident & Problem Management, Asset & Configuration Management (CMDB), Two-Way E-Mail Correspondence, Knowledge Base Management, LDAP / Active Directory Synchronization, Reporting Included, Customer Satisfaction Survey Management, Vendor Neutral, Mac OS X, Windows, Linux, or Unix friendly. Version 8.4.6.1 includes unspecified updates.
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