AT&T Tech Support 360
Features
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License:
Free
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Editor's Rating:
Not rated
- Average User Rating:
-
Downloads:
34,273
- Requirements:
Windows NT/2000/XP/2003 Server
- Limitations:
Full version except limited to 2 tech licenses
- Date Added:
March 14, 2008
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Previous Versions:
Publisher's description of Web+Center
This suite of (5) Web-based Help Desk and CRM applications includes: Customer+Center, an application for customers to submit and update support/work order tickets; Tech+Center, an application for support staff to track and manage support and work orders; and Business+Center, a CRM tool for the sales team and Pocket+Center, a technician interface that runs on Pocket Browsers on a Pocket PC, and Reservation+Center, a media/facilities reservation tool. Web+Center suite includes a complete Asset Management Component, Case Scheduler/Group Calendar, customer surveys, Frequently Asked Questions, automatic HTML email and cell email notification options, auto-escalation, time spent invoicing, and reporting functions language Internationalization options. Web+Center runs on Windows NT/2000/2003/XP Pro using MS IIS.
Version 6 includes a new 5th application in the suite of web-based applications called Reservation+Center and adds many new features including text chat options and new customer login authentication options.
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User reviews
- Average user rating: 0 stars Not yet available
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Showing 1 of 1 user reviewSee 1 user review
This software version | All versions -
1 out of 1 people found this review helpful
Version: Web+Center 6
"Very complete Help Desk Software Package"
Pros: Web+Center is an amazing suite of help desk and customer self-service software package that we have used for free for many years for our 2 techs and now running version 6.0. It doesn't time out or limited by number of customers or cases we use with the system. This system is perfect for small (2-8 persons) IT shops or internal organizations.
Cons: This software requires some basic proficiency in setting up and configuring websites using IIS on a Windows box. Plan to spend 30-60 minutes installing and configuring it but well worth the time.
- See 1 user review Write review
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