Sky Blue Support Helpdesk 1.01

Publisher's description of Sky Blue Support Helpdesk

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Sky Blue Support is a fully featured customer relations management application that puts you and your staff in control by providing all the tools required by a busy support center. Presented in an easy to use, highly configurable tabbed document interface users are able to quickly switch between the various displays provided. Free version is limited to 1000 calls and 500 customers.

Version 1.01 adds new email module which allows to email multiple customers.

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User reviews of Sky Blue Support Helpdesk

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  Sky Blue Support Helpdesk

  Not good for a true Business Solution.

  by: CuriousDog on 13-Jul-2008 06:13:10 AM

  Pros: This program is great for free. It has customer input, a customer database, ticket database, ticket history, simple reporting, historical information and other statistic reporting. Has one HUGE LIMITATION -- cannot print Call/Ticket information. WTF?!? The ability to print reports and statistical information is all you get. I have demoed this software for the last 2 weeks, therefore 2weeks of data stored in it. No printing? Ugggghh!!

  Cons: Drawback #1 (Show stopper) - Inability to print the actual ticket, ticket history, ticket data, etc. There are no "print" options ANYWHERE!

  Drawback #2 - The company's support department will not respond to emails or their own form-mail support request. I have tried 4x in this last week. Bottom line - Their support felt like a 5-mile walk at midnight down a lonely country road, "chirp, chirp..." :(

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  Sky Blue Support Helpdesk

  Good idea but not easy to us

  by: coastaldad4kb on 21-Mar-2008 12:21:26 PM

  Pros: The set up after the download was GREAT and went with out any problems.

  Cons: The trial version lacked samples and custom fields are not changed able. I would like to us more of the software to see if it is really what I am looking for.

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