Tele-Support HelpDesk 4.0

Publisher's description of Tele-Support HelpDesk

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For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone (built in contact manager) or integrates with ACT! GoldMine, or Microsoft Business Contact Manager (BCM)contact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug tracking, priority escalation, detailed timekeeping, contract tracking, detailed reporting, RMA, on-line knowledgebase for customer lookups, inquiry status checking by customers, system alerts, custom forms.

Version 4.0 adds the following new features: Custom Designed Screens, Work Flow, Web form auto fill for new inquiries, screen captures, and auto link to inquiries.

See more CNET content tagged:

Knowledgebase,

help desk,

customer service

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