Features
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License:
Free to try
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Editor's Rating:
Not rated
- Average User Rating:
-
Downloads:
88
- Requirements:
Windows 2000/XP/2003 Server/Vista
- Limitations:
30-day trial
- Date Added:
Date unavailable
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Previous Versions:
Publisher's description of Richmond SupportDesk
Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable service support via Windows, Web, and Mobile client interfaces.
Service desk operators workload is reduced through self service knowledge base articles and defined, structured processes for centrally managing and resolving incidents including automatic notifications when problems are resolved or workarounds are available. Version 6.7 is an enhanced end user web portal and windows mobile support.
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User reviews
- Average user rating: 0 stars Not yet available
- My rating: 0 stars Write review
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Showing 2 of 2 user reviewsSee all 2 user reviews
This software version | All versions -
1 out of 1 people found this review helpful
Version: Richmond SupportDesk 6.7
"Good help desk software for managing IT support if you are using ITIL processes."
Pros: Logical layout and made tracking of support requests easy. Wizard driven setup process made it fairly straight forward to get started could bring in users and computers via Active Directory. I had a few technical questions which their support where happy to help me with. Was good at keeping support and users informed with automatically notification of technicians and users when problems are resolved or workarounds available.
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1 out of 1 people found this review helpful
Version: Richmond SupportDesk 6.7
"Customisable with plenty of interfaces"
Pros: Offered good access points for users such as mobile & web interfaces which meant our helpdesk operators were less swamped.
- See all 2 user reviews Write review
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