- License:
- Free to try; $690.00 to buy
- Editor's Rating:
- Not rated
- Average User Rating:
- Be the first to rate this product!
- Downloads:
- 268
- Requirements:
- Windows 2000/XP/2003 Server/Vista, Microsoft Exchange Server
- Limitations:
- 30-day trial
- Date Added:
- January 29, 2008
Publisher's description of Public Folder HelpDesk for Outlook
From Kalmstrom: Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.
- See more CNET content tagged:
- ticket,
- help desk,
- Microsoft Outlook,
- database,
User reviews of Public Folder HelpDesk for Outlook
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