MozyHome Remote Backup for Windows

User Reviews

• Restored once and worked

  Murphious10/18/2013

  Pros

  It worked (for me and my small laptop rescue)

  Cons

  Could be more user friendly as far as the GUI but otherwise it's fine for free usage.

  Summary

  It worked great for the minor trouble I had recently. I can see it being intimidating to less knowledgeable home computer users but for my purposes of saving personal financial records and some system files it worked fine.

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• There has to be something better

  sshlecter8/16/2013

  Pros

  Seems to be feature rich

  Cons

  Impenetrable start-up process. Awful awful customer service. It was even very hard to get out of this roach motel.

  Summary

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• Horrible product

  TRCollett4/5/2013

  Pros

  None that i see

  Cons

  Cannot get a hold of support. Locks you out with a couple of failed login attempts. Takes a very long time for them to email the reset password link

  Summary

  I needed to restore file, unfortunately it was at the same time that my credit card expired. There was no way to update the card info and support could not help at all. Do not use if you might need your files in an emergency. Which is exactly why I need a back up service.

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• Cannot recover files. Terrible support for the money

  mount_rainier12/20/2012

  Pros

  Runs well in the background.

  Cons

  Technical support is abysmal. My HD crashed, and even though i backed up for 18 months i cannot find the backups. Could be something to do with user id changes or cookies left on old HD. Could even be my fault, for all i know. But good luck finding out. Pay $60/year and all you get is online support that gets back every 24-48 hours with semi-automated responses. I cannot get answers to my questions in this manner, and have lost confidence in this service as a result. From looking at other reviews, it seems i'm not alone.

  Summary

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• Mozy is great until you actually need them to deliver

  GarageDragon6/27/2012

  Pros

  The client has a small footprint and integrates with Windows Explorer You may or may not be able to access your backup sets when you need them.

  Cons

  Highly restricted tech support. Expensive Doesn't always work

  Summary

  I've been running mozy backups for three years now and everything had appeared to be working as advertised until I faced a crisis and needed a restore. Although my plan allowed three computers, I found I only had two available online and it was only through laptop I just disposed of that I could reach the other backup sets. There might have been a workaround for this, but when I attempted to call Mozy's tech support (which took some degree of Google searching just to find their phone number), I was told that my plan does not include phone support. I've paid $400 over three years and when the day comes that I need them most, they won't take my call. I submitted an online support ticket, but it took 24 hours to respond. When they did respond, the response still did not provide the data I needed (the disposed computer showed up in the list with no backups available). I asked if 24 hours was a typical response time and it took them another 24 hours to confirm this. The bottom line here is that their service is highly undependable and if you need to work an issue, you're looking at asking one question per day to get a resolution. They're also one of the most expensive online backup providers. With Mozy, not only do you not get what you pay for, you don't get anything you pay for at all.

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• restore files garbage

  r2frame9/25/2011

  Pros

  backed up 30 gb of files over a years use

  Cons

  drive crashed and when I got finally, after weeks of trying, got back up disks they contained 99% garbage. So I was able to restore, with difficulty, less than 1 gb.....totally a waste of time and money

  Summary

  subsequently tried Carbonite but found their back speed was so slow that the initial backup was still not complete after 3 weeks with a high speed cable service. Will go back to using local backup drive

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• easy in principle, but NOT user-friendly in practice

  dbcommerce6/14/2011

  Pros

  Backups can be scheduled to occur automatically. You can see a directory of your backed-up computer online, and choose which (or all) files to restore.

  Cons

  Very, VERY slow . Hard to get support. Every process fails - the back up and the restore - taking several tries before completing correctly. You need to download at least 2 different programs to both backup and restore your files.

  Summary

  Bottom line - Shop around and find a different program or service. I'm thinking of going back to a hard drive (this just isn't worth the effort or expense!) and cancelling the service and forfeiting the $150 or so I paid them. The details - The automatic backups fail all the time, so they're not really automatic. Though you can see the directory of your backed-up computer (sort of, with little detail), restoring them NEVER works on the first try. Also, the different Mozy programs (there are 2 or 3) you have to download on your computer for this stupid system to work is confusing. Support is not the most accessible, so you waste lots of hours trying to figure it out and solve your problem. And all this hassle causes delay, so you can't really restore a file when you want it -- it takes a few hours a day for several days, and you finally get your file(s) a week later.

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• Seems to be working well

  wokmannl6/2/2011

  Pros

  easy software. easy to choose what to backup

  Cons

  none for me so far

  Summary

  i use it to backup my files once per week. haven't tried to restore anything yet an hopefully I never will!

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• Very Very Dissapointed

  jonjra5/12/2011

  Pros

  I thought it was quick and easy, UNTIL I had to restore

  Cons

  I Honestly dont know where to begin! I went to restore a computer that crashed, after putting in a new drive and reloading windows, Wow, good luck with that.

  Summary

  Computer drive failure, put in a new drive, reloaded windows, downloaded mozy client and said to restore, they ask to log in, I tried a few different combos of usernames and passwords, did not work, the client had no forgot password feature. I go to Mozy.com there they have a forgot password option, so I use it and they send me my password, I try to log in, only to be locked out because to many attempts from before, there is no one at mozy to call, no tech support, so then after a while I was able to get in and started to do a restore, I come back after a couple hours and they have a backup complete message and my restore stopped saying I needed an encryption key to continue, which I have no freaking idea what there talking about, all I know is without my backup, I am dead in the water, then the mozy software locks up, I restart and no I manually configure to suspend backups, and here now 2 days later go and look for my email files to restore and it looks like there only showing the backup they made while it was restoring, so it wrote over my full backup with the backup there software started WHILE IT WAS RESTORING. I have been paying for this for a couple years and have been recommending to my clients, wow was a screwed.

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• Stopped working & erased backed-up files from server

  noahjefron5/6/2011

  Pros

  None that I can see.

  Cons

  Non-existent tech support Increased rates without giving me a chance to opt out Erased 25 or so GB of backed-up files mistakenly Did not respond to my requests to cancel; continued to take $10 a month for six months without providing promised service

  Summary

  An on-line back-up service that deletes back-ups that took a month to upload, and then doesn't reply to six urgent requests for help, is one that is best avoided. There are good options out there - Mozy is not one of them.

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