GARBAGE - AND A RIP-OFF - DO NOT PURCHASE!!!

Pros: DOES NOT EVEN DESERVE A STAR!!!

Cons: I was directed to the AdWare site via CNet - but, I was trying to upgrade my Ad-Aware to the Pro edition. Funny how much similarity there is in the name/description - definitely deliberate. Like a fool I purchased the pro edition of AdWare, plus the 2 options for a total of $49. I ran the diagnostic and got hundreds of problem areas - ran the software after downloading it and wathced them disappear - or so I thought! Ran the program every day with no probs found. Tried to go to the options and none worked. Queried "support" and received canned response to give them a couple of days to look into the matter. Waited and, just for the fun of it, ran it again with zero items found - then I ran the Norton free anti-spy that comes with the Yahoo toolbar - 39 problems found. Re-queried "support" as to why no reply and why yahoo found items that their product said didn't exist. Waited 2 days and received a mail directing me to re-download the software and use a new registry number - which I did. I then again ran the diagnostic and every bloody one of the hundreds of items that were found the first time were still there - the ones supposedly removed the first time. Went to the options again and they still did not work. At this point, I mailed support again to advise I wanted no more to do with it and asked how to get a refund - no reply! Went back to my payment receipt and called number for what I thought was the billing company - DigiWeb - and got PayPal. Complained to PayPal, told them I did not get what I paid for - they sent me a canned msg that that since i "received" the product I paid for there was nothing they could do. Called my Visa card bank and filed a complaint with them - got a temp. credit but noting final. Will be recontacting Visa tomorrow and advising of all the similarities in names, versions, etc. I also emailed the contact for "customer service" of the billing company - nothing! Figures, with them using a gmail account.

THIS IS NOTHING BUT A COMPLETE RIP-OFF - DO NOT PURCHASE IT!!!!!

Posted: 10-Feb-2008 09:46:05 AM