Excellent, useful tool

Pros: Very quick, easy to use. Highlights not just differing lines, but what parts of the line differ. Graphical representation of the entire file at the side, highlighting what parts of the file differ. Compares directories--not just directory entries, but looks at each text file to see if they're the same or different. Allows editing files while comparing them.

Cons: Display of files is only side by side, not top and bottom, so viewing a line more than about 70 characters side (with screen at 1280x1024, default font size) requires scrolling. But scrolling is handled nicely in the program.

No comparison of binary files.

Posted: 06-Dec-2007 11:12:14 AM

Simple but limited

Pros: Low-cost, relatively simple to use. Ability to track help calls lets you search for problems and solutions. Most fields can get customized titles.

Cons: No way to get mailing lists or other reports based on information in help calls or product/service purchase record (other than simply whether or not a product/service record exists); can't even put purchase information into a report so that one can do selections in Excel or the like; help call information can be put in a report, but such a report can't contain any customer contact information other than name. Selection criteria for reports limited to simple Is/Is Not (no less than/greater than, contains, etc.), but you can use multiple selections. "Mail merge" output is in a FoxPro format that Office XP doesn't recognize.

Posted: 02-Oct-2007 07:52:48 AM