Hard to believe Download.com reviewed the latest version

Pros: It is a good company

Cons: There is no doubt Zone alarm is trying ehance their product. However, in doing so they have managed to take away one of their strengths and that is Zone alarm working silently in the back ground. No more. It has become an annoying software that would confuse the average user. Worse, if a novice doesn't understand what Zone Alarm is trying to do, they will block something they should not. The next time they go to load the blocked software, it won't load and they will wonder why.

Download review seems to be the same review as before the new version. It doesn't even mention this new feature in the review. Consequently, it seems download.com is going on zone alarms past reputation and didn't bother reviewing the latest changes.

All in all, if these new features added more portection the annoyance would be welcomed, but it doesn't. I still get as much spyware and trojans as before. Granted, Zone Alarm blocks most of them, but not all. For the novice, you will block something essential if you are not careful about selecting yes or no when asked if you want to let a feature to be used (i.e. mouse movement). What is scary about this is zone alarm popus up in red with the word danger. Obviously if you say no and and disabled the keyboard, mouse or the software from loading at all because the warning scares the sh.. out of you, than you have just disabled a program you may need to use.

Zone alarm...the days from being a worry free solution to protecting our system has gone. You took a step backwards in your update.

Posted: 08-Sep-2005 09:41:15 AM

They are now too big to help

Pros: Use to be a great company. Not because of the product, but because of the support.

Cons: Now that they have grown, no support anymore. My last 3 support requests have been ignored. This is not good, because there are time you need to get support once you go beyond the basics.

Posted: 09-Aug-2006 12:21:56 PM

Too much...too many limitations...lousy support

Pros: None

Cons: I guess if you have less than 200 emails it can do the job. But if you want to use all the functions of this program, too many conflicts and limitations. Worse, tech support give you one line answers if you ask for help and doesn't exlain anything well. I have used free programs that does as good of a job. Very disappointing. I can chalk this up to $99 wasted.

Posted: 27-Jun-2006 04:03:42 PM